66 • F O R E V E R YO U N G ENTER ELISABETH ANN YOUNG HARRIS (BETSY) Betsy, like me, got her first taste the of the brokerage business doing retail work. And like me, she didn’t plan to make a career of it. After college, at 22 years old, she went to work for a large financial services company. Her first job was working with IBM to install all the automated systems in the bank. After surviving that harrowing technological experience, at 23 she was named manager of a bank branch. At 25 she was promoted to manager of a major bank branch in a tough location. On one side of her Huntington Avenue location there were busy hospitals, and on the other side of her there was a community of newly arrived immigrants trying to find their way in America. Stuck in the middle of this mess, her new position was challenging. One minute she was dealing with complex financial issues involved with operating a hospital, and the next she was explaining how to open a bank account to someone who could barely speak English. The glamour of the financial services industry was wearing off. The only thing glamorous about being the manager of a bank was Betsy’s wardrobe. One day she came to visit Abbe and me. She seemed a little out of sorts. I asked her what was wrong. She explained that she was frustrated because senior management was not willing to do what was necessary to move forward and the people at the bottom of the bank were not